Support
Need help with ComnAir? Here are the most common issues and how to quickly fix them.
App Not Detecting Current AQI or Location
ComnAir requires an active internet connection and location access to pull real-time, localized air quality data. If your location or AQI isn't loading:
- Check if your device is connected to Wi-Fi or cellular data.
- Go to your device's system settings and ensure Location Permissions are enabled for ComnAir.
- Make sure your device's location services (GPS) are turned on.
AI Insights Not Working
Because our personalized health recommendations are powered by the Gemini API, the AI feature cannot process data entirely offline.
- Verify that your internet connection is stable.
- Ensure you have filled out your health status or current symptoms in the app, as the AI requires this context alongside the current AQI to generate your report.
Still having trouble? You can reach out to us via email. If our support guidelines or app functions change, this page will be updated to reflect the current version. Continued use of ComnAir means you accept the revised guidelines.